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In-field Repair Service

Surtec understands what the word “Service” means

At Surtec, we understand that minimum equipment downtime is imperative to any floor maintenance program. Recognizing this, Surtec has developed the most efficient in-field service department to address your equipment service and repair needs. We offer complete, dependable service and planned maintenance (PM) programs at the lowest cost to help you to reduce your total cost of cleaning.
All service calls are placed through our service direct toll free number 1-800-870-5050. Service calls are immediately dispatched to a factory trained service technician for quick response and complete repair (normally within 24 hours). Upon arrival, the technician troubleshoots and isolates the problem, then gives an estimate of repair. With approval, the technician then begins and completes repair of equipment on the job site (subject to parts availability). All Surtec Service Vans are fully stocked with a large inventory of parts and complete tool kit to ensure that a repair can be completed on the first visit almost every time.

Surtec's Service Department tracking program is a value added service that assists our customers in assessing the total cost of ownership of their equipment. Information compiled in our database can provide an entire repair history for a given machine. Other value added services offered by Surtec include training staff in basic care, maintenance and safe use of janitorial equipment, and our technicians also provide Carbon Monoxide testing for propane powered equipment.

When major equipment repairs and warranty service are necessary Surtec's factory trained in-house mechanics can perform necessary repairs at our Tracy Service Center which features a fully equipped shop and extensive parts inventory.

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Surtec has the "Solutions" for your maintenance problems. Contact us today!

Surtec, Inc.
1880 N. MacArthur Drive • Tracy, CA 95376
Main: 209 820-3700 • Fax: 209 820-3793
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