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New Products |
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See What's New in Surtec Manufactured Chemical Products, Programs and Equipment. |
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Surtec Manufactured Chemicals |
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Product Catalog |
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Products by Type of Maintenance |
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Equipment |
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Surtec Manufactured |
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Distributed by Surtec
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Rental Equipment |
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Eagle Buffer Parts |
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Pre-Owned Equipment for Sale |
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Equipment Service & Repair |
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Surtec Provides In-House and Onsite Factory Authorized Equipment Service and Repair |
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Sundries & Other Products |
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Surtec Provides a Complete Line of Sundry Items For Your Cleaning and Maintenance
Needs |
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How To Place an Order |
Ordering Info by Phone,
E-mail or Fax |
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Equipment
Service and Repair >> Contact Information |
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The Surtec Service Department has Several Convenient Ways to Place a Service Request |
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By Phone |
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A request for service can be phoned in with our service direct phone number (800) 870-5050. |
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By E-mail |
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A request for service may be e-mailed to our service department at equipmentservice@surtecsystem.com. |
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Please provide specific information such as company name and address, company contact person, location of the equipment, address, city, contact person at the location, phone number, the type of equipment needing service, a detailed outline of the required services needed, and a P.O. number if required. Alternatively, a copy of your P.O. may be e-mailed or click on the link below for a Service Request Form to fill out and submit.
Service Request Form
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By Fax |
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A service request may also be faxed to our service direct fax number at (209) 820-3795. |
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Each call goes directly to our service dispatcher where all of the information is logged into our database and immediately dispatched to the nearest service technician in that area.If parts are needed to complete the repair, they are ordered from our parts department and shipped directly to the technician’s house to speed up the repair. The parts department logs the parts status and any additional information, so the coordinator is aware of the status of each call at all times. |
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When each call is completed, the call is placed into the completed calls database, where the information is stored. This database provides an accurate repair history of each machine serviced and can be used for our tracking program. |
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