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New Products |
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See What's New in Surtec Manufactured Chemical Products, Programs and Equipment. |
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Surtec Manufactured Chemicals |
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Product Catalog |
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Products by Type of Maintenance |
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Equipment |
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Surtec Manufactured |
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Distributed by Surtec
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Rental Equipment |
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Eagle Buffer Parts |
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Pre-Owned Equipment for Sale |
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Equipment Service & Repair |
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Surtec Provides In-House and Onsite Factory Authorized Equipment Service and Repair |
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Sundries & Other Products |
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Surtec Provides a Complete Line of Sundry Items For Your Cleaning and Maintenance
Needs |
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How To Place an Order |
Ordering Info by Phone,
E-mail or Fax |
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Equipment
Service and Repair >> In-Field Repair Service |
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Surtec understands what the word “Service” means |
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At Surtec, we understand that minimum equipment downtime is imperative to any floor
maintenance program. Recognizing this, Surtec has developed the most efficient in-field
service department to address your equipment service and repair needs. We offer
complete, dependable service and planned maintenance (PM) programs at the lowest
cost to help you to reduce your total cost of cleaning. |
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All service calls are placed through our service direct toll free number 1-800-870-5050.
Service calls are immediately dispatched to a factory trained service technician
for quick response and complete repair (normally within 24 hours). Upon arrival,
the technician troubleshoots and isolates the problem, then gives an estimate of
repair. With approval, the technician then begins and completes repair of equipment
on the job site (subject to parts availability). All Surtec Service Vans are fully
stocked with a large inventory of parts and complete tool kit to ensure that a repair
can be completed on the first visit almost every time.
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Surtec's Service Department tracking program is a value added service that assists
our customers in assessing the total cost of ownership of their equipment. Information
compiled in our database can provide an entire repair history for a given machine.
Other value added services offered by Surtec include training staff in basic care,
maintenance and safe use of janitorial equipment, and our technicians also provide
Carbon Monoxide testing for propane powered equipment.
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When major equipment repairs and warranty service are necessary Surtec's factory
trained in-house mechanics can perform necessary repairs at our Tracy Service Center
which features a fully equipped shop and extensive parts inventory. |
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For Service Phone Us Toll Free
1-800-870-5050 |
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Surtec Equipment Service Van
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Service Van Parts Inventory
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Onsite Equipment Repair
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