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800 877-6330 Toll Free
209 820-3700 Main
209 820-3793 Fax
800 870-5050 Service
 
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Difficult cleaning or maintenance problems?
We're here to help.
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Service Contact Information

The Surtec Service Department has Several
Convenient Ways to Place a Service Request

By Phone
A request for service can be phoned in with our service direct phone number:
Toll free: (800) 870-5050


By E-mail
A request for service may be e-mailed to our service department:
equipmentservice@surtecsystem.com.

Please provide specific information such as company name and address, company contact person, location of the equipment, address, city, contact person at the location, phone number, the type of equipment needing service, a detailed outline of the required services needed, and a P.O. number if required.

Alternatively, a copy of your P.O. may be e-mailed or click here for a Service Request Form
to fill out and submit.

By Fax
A service request may also be faxed to our service direct fax number at (209) 820-3795.

Each call goes directly to our service dispatcher where all of the information is logged into our database and immediately dispatched to the nearest service technician in that area.If parts are needed to complete the repair, they are ordered from our parts department and shipped directly to the technician’s house to speed up the repair. The parts department logs the parts status and any additional information, so the coordinator is aware of the status of each call at all times.

When each call is completed, the call is placed into the completed calls database, where the information is stored. This database provides an accurate repair history of each machine serviced and can be used for our tracking program.


Surtec has the "Solutions" for your maintenance problems. Contact us today!

Surtec, Inc.
1880 N. MacArthur Drive • Tracy, CA 95376
Main: 209 820-3700 • Fax: 209 820-3793
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